Cancellations and Refunds
At Aruvi Bakery and Sweets, we prioritize customer satisfaction and strive to provide the best products and services. Our cancellation and refund policy ensures a transparent and fair process for handling cancellations, returns, and refunds.
ORDER CANCELLATION
- Cancellation requests will be accepted only within 2 days of placing the order.
- If the order has already been processed, dispatched, or communicated to our vendors, cancellation may not be possible.
TIRUNELVELI DELIVERIES
- Owing to our commitment to fresh and fast deliveries, we may not be able to guarantee cancellations or refunds for orders placed within Tirunelveli.
- Please contact us at +91 9514493144 as soon as possible, and we will do our best to accommodate your cancellation request, but only if your order has not been picked up for delivery yet.
Non-Cancellable & Perishable Items
- Due to the perishable nature of our products, we do not accept cancellations for items such as cakes, sweets, and other edible products.
- However, if the product delivered does not meet quality standards, we may offer a refund or replacement upon verification.
Custom & Personalized Orders
- Orders for customized cakes and personalized products cannot be canceled or refunded once processing has begun.
- We encourage customers to carefully review their customization details before placing an order.
Damaged or Defective Products
- If you receive a damaged or defective item, please report it to our Customer Service team within 1 day of delivery.
- Upon verification, we will provide a suitable resolution, which may include a replacement or refund.
REFUND PROCESS
- If a refund is approved, it will be processed within 9 to 15 business days from the date of approval.
- Refunds will be credited to the original payment method. In some cases, store credit may be offered as an alternative.
- Please note that bank processing times may vary, and it may take additional time for the amount to reflect in your account.
CONTACT US
For any queries regarding cancellations, refunds, or returns, please reach out to our customer support team:
- Email: aruvibakeryandsweetsonline@gmail.com
- Phone: +91 9514493144
We appreciate your understanding and cooperation. Thank you for choosing Aruvi Bakery and Sweets!